Cancellation & Refund Policy

1. Cancellation

You may cancel your Viby.bio Premium subscription at any time through your dashboard:

1. Go to Settings → Subscription
2. Click Cancel Subscription
3. Your Premium access will continue until the end of your current billing period

After cancellation:

• You retain Premium features until the billing cycle ends.
• Your profile and data are never deleted — you simply return to the free plan.
• You can resubscribe at any time to regain Premium access.

2. Refund Policy

• Monthly subscriptions: No refunds for partial months. Cancel before the next billing date to avoid charges.
• Annual subscriptions: You may request a refund within 14 days of purchase if you have not substantially used the Premium features.
• Free trial: If you cancel during the trial period, you will not be charged.

3. How to Request a Refund

To request a refund for an annual subscription:

1. Email us at support@viby.bio within 14 days of purchase
2. Include your account email and the reason for the refund
3. We will process eligible refunds within 5-10 business days

4. Non-Refundable Cases

Refunds are not available in the following situations:

• More than 14 days after purchase (annual plans)
• The subscription has been substantially used
• Account was suspended due to Terms of Service violations
• Monthly plans after the billing cycle has started

5. Downgrade to Free

When your Premium subscription ends (after cancellation or non-renewal):

• Your profile remains active on the free plan
• Premium-only features (custom blocks, themes, Spotify, etc.) become inactive
• Your existing data is preserved but hidden until you resubscribe
• Free plan limits apply (1 page, unlimited links, standard theme only)

6. Contact

For cancellation or refund inquiries, contact us at support@viby.bio.