Cancellation & Refund Policy

1. Cancellation

You may cancel your Viby.bio Premium subscription at any time through your dashboard:

1. Go to Settings → Subscription
2. Click Cancel Subscription
3. Your Premium access will continue until the end of your current billing period

After cancellation:

• You retain Premium features until the billing cycle ends.
• Your profile and data are never deleted — you simply return to the free plan.
• You can resubscribe at any time to regain Premium access.

2. Refund Policy

• Monthly subscriptions: 7-day money-back guarantee. Ask within 7 days of a charge and we refund it in full, no questions asked.
• Annual subscriptions: You may request a refund within 14 days of purchase if you have not substantially used the Premium features.

3. How to Request a Refund

To request a refund:

1. Email us at support@viby.bio within 7 days of the charge (14 days for annual plans)
2. Include your account email
3. We will process eligible refunds within 5-10 business days

4. Non-Refundable Cases

Refunds are not available in the following situations:

• More than 7 days after a monthly charge (14 days for annual plans)
• Renewal charges after the first billing period, unless the charge was unexpected
• Account was suspended due to Terms of Service violations

5. Downgrade to Free

When your Premium subscription ends (after cancellation or non-renewal):

• Your profile remains active on the free plan
• Premium-only features (custom blocks, themes, Spotify, etc.) become inactive
• Your existing data is preserved but hidden until you resubscribe
• Free plan limits apply (1 page, unlimited links, standard theme only)

6. Contact

For cancellation or refund inquiries, contact us at support@viby.bio.