Refund Policy

September 13, 2026

1. Overview

At Viby.bio, we want you to be satisfied with your Premium subscription. This Refund Policy explains when and how you can request a refund.

2. 7-Day Money-Back Guarantee

Viby.bio does not offer a free trial. Premium access begins immediately upon subscription, and payment is charged at that time. Instead, every charge is covered by a 7-day money-back guarantee:

  • The guarantee applies to every charge, for both monthly and annual subscriptions, including renewal charges.
  • If you email support@viby.bio within 7 days of a charge, that charge will be refunded in full, with no questions asked.

3. Monthly Subscriptions

Monthly subscriptions are billed at the start of each billing cycle.

  • Each monthly charge is covered by the 7-day money-back guarantee described in Section 2.
  • No refunds are provided for a monthly charge once more than 7 days have passed since that charge, including for partial months.
  • You may cancel at any time. Cancel before the next billing date to avoid being charged for the following month.
  • After cancellation, you retain Premium access until the end of the current billing period.

4. Annual Subscriptions

Annual subscriptions are covered by the 7-day money-back guarantee described in Section 2 and, in addition, by a 14-day refund window:

  • Within 7 days of any annual charge, you may request a full refund with no questions asked.
  • You may also request a full refund within 14 days of your initial purchase, provided the Premium features have not been substantially used. This 14-day window does not apply to renewal charges, which are covered by the 7-day money-back guarantee only.
  • Once these windows have passed, no refunds are provided for annual subscriptions.
  • You may cancel at any time to stop future renewals. After cancellation, you retain Premium access until the end of the current billing period.

5. How to Request a Refund

To request a refund:

  1. Send an email to support@viby.bio within the eligible refund window
  2. Include your registered email address (no reason is required for requests under the 7-day money-back guarantee)
  3. We will review your request and respond within 3-5 business days

6. Refund Processing

  • Approved refunds are processed via the original payment method (Paddle).
  • It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Once a refund is issued, your Premium access will be immediately revoked.

7. Non-Refundable Cases

Refunds are not provided in the following situations:

  • Monthly charges, once more than 7 days have passed since the charge
  • Annual charges, once more than 7 days have passed since the charge, unless the request is made within 14 days of the initial purchase and the Premium features have not been substantially used
  • Accounts that have been suspended for violating our Terms of Service
  • Chargebacks or disputes filed without first contacting our support team

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact

If you have questions about this Refund Policy, please contact us:

  • Email: support@viby.bio